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Customer experience is the single most exciting opportunity for businesses in 2021, according to an Adobe and Econsultancy survey of over 13,000 marketing, advertising, creative, e-commerce, and IT experts (CX).
So, what can brands do to improve their customer experience?
Companies wishing to interact with their customers will increasingly look to mobile messaging as we enter a new era. The rich media features of MAXSENDS allow marketers to go beyond conventional text communications.
Are you a product developer, client engagement specialist, or customer care representative? Make a business case with the below numbers.
- Be there where you customers are
WhatsApp is used by over 2 billion people in over 180 countries to remain in touch with friends and family at any time and from anywhere.
Because consumers’ attention is dispersed across several communication platforms, clever marketers must try to reach their customers where they are: on WhatsApp.
- Make the right decision
Every day, people send 100 billion messages using whatsapp.
When it comes to current consumer communications, two-way is the way to go. WhatsApp, the world’s most popular messaging application, allows marketers and consumers to participate in two-way conversations. Small and large businesses alike are restructuring their consumer communications to include WhatsApp.
- Do you want to improve the conversion rates?
After making initial contact with a potential consumer, sending a whatsapp message can raise conversion rates by 120%.
Businesses may use the MAXSENDS software to raise multiple personalized message in just one click and increase the conversion rates and provide a consistent chat experience across the customer journey, resulting in more leads, sales, and repeat customers.
- Make it simple for buyers to connect and interact with your business.
The company’s WhatsApp phone number was posted on the internet, which resulted in a 32% boost in sales.
As the struggle for customer attention intensifies, communication channels with high daily usage are becoming increasingly valuable for firms interested in experimenting with conversational commerce.
- Increase the speed of your customer interactions.
Messages sent to WhatsApp are seen 82% of the time within 5 minutes.
Where speed is important, WhatsApp surpasses SMS. Within 5 minutes, WhatsApp messages are visible. WhatsApp is increasing response rates for timely notifications and business chats, thanks to its 99% open rate.
- Make contact with your clients.
Customers are more likely to shop with a company that they can connect directly with messages.
As per Nielsen Facebook messaging survey, 67% of mobile messaging app users believe that during the next two years, chat would be used more to engage with businesses. Furthermore, 53% of respondents believe they are more likely to shop with a company they can connect and communicate with directly.
People have talked: allowing customers to message your firm directly through WhatsApp can help your business grow.
- Increase your chances of being noticed.
The average WhatsApp user checks the app around 25 times every day.
That means that if your company uses once click Personalized WhatsApp Messaging software like MAXSENDS to communicate with customers, you have 25 chances to catch their attention.
MAXSENDS software provides important capabilities that let businesses communicate with their clients in a single click.
Do you want to use MAXSENDS software to engage with all of your customers by updating your offers and promotions directly to their WhatsApp in single click? For more information, contact MAXSENDS.
